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Aba 108 Business Communication Question Paper

Aba 108 Business Communication

Course:Business Administration

Institution: Jaramogi Oginga Odinga University Of Science And Technology question papers

Exam Year:2013

JaramogiogingaOdinga University of science and technology
May august
Final examination
ABA 108 BUSINESS COMMUNICATION
Instructions
Answer three questions
Question one is compulsory
Answer any other two

QUESTION 1
i. Define the term communication (2 Marks)
ii. Explain the importance of using correct grammar in communication ( 10 marks)
iii. Explain the challenges of using vocabulary in communication ( 10 Marks)
iv. State and explain the components of communication ( 8 marks)

Question 2
I. Explain to detail the role of internal memoranda ( 10 marks)
II. Discuss the role and duties of an office manager ( 5 marks)
III. Explain the importance of effective communication in and an organization ( 5 marks)

Question 3
i. Explain what writing techniques involve in business communication ( 5 marks)
ii. Explain the importance of summarizing speeches and taking notes in meetings( 5 marks)
iii. Discuss the reasons of upholding correct spelling in a business letter (10 marks)

Question 4
Explain the role of the following
i. Letters of inquiry
ii. Complaint letter
iii. Sales letters
iv. Telegrams and fax messages (20 Marks

Question 5
i. With examples explain the major components of public speaking ( 10 marks)
ii. Explain briefly what to consider in report writing 10 Marks)

Aba 108 Business Communication Question Paper

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