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Torm 251: Travel And Tours Operations Question Paper

Torm 251: Travel And Tours Operations

Course:Bachelor Of Science In Ecotourism And Hospitality Management

Institution: Egerton University question papers

Exam Year:2011

SECTION A ( 30 MARKS)

1 Define the four steps involved in completing a hotel reservation (4 marks)

2 Distinguish between the characteristics of charter and schedule flights. (6 marks)

3 what are the differences between business and leisure travelers as market segments in the travel industry. (5 marks)

4 outline various resources of planning travel itineraries. (5 marks)

5 Kenya is a potential for tourism investment. discuss. (10 marks)

SECTION B (40 MARKS) answer any two questions

6 Customers rent cars for business, pleasure and car replacement reasons. Insurance depends on the rate type/programme you book. Discuss the three programmes and four band categories. (20 marks)

7 Describe a visa and explain the types of visa schemes in existence in TIM (Travel information manual)

8 Explain the role of information technology in tours and travel (20 marks)