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Bcb 210: Organization Theory And Behavior Question Paper

Bcb 210: Organization Theory And Behavior

Course:Bachelor Of Commerce

Institution: Kaimosi Friends University College question papers

Exam Year:2017

KAIMOSI FRIENDS UNIVERSITY COLLEGE

UNIVERSITY MAIN EXAMINATIONS
2017/2018 ACADEMIC YEAR

SECOND YEAR FIRST SEMESTER EXAMINATIONS FOR THE DEGREE OF BACHELOR OF COMMERCE

COURSE CODE:BCB 210

COURSE TITLE: ORGANIZATION THEORY AND BEHAVIOUR

14/12/2017

2 HOURS

INSTRUCTIONS TO CANDIDATES

ATTEMPT THREE QUESTIONS

QUESTION ONE IS COMPULSORY

DO NOT WRITE ON THE QUESTION PAPER

QUESTION ONE. 30 MARKS

Mamboleo is a young upcoming organization with a number of employees who have diverse needs as well as complications. The management is at loggerheads with most employees. There are numerous conflicts not only among the employees but also with the management.Employees have formed groups that facilitate communication through grapevine. This enables information to move among the employees within minutes sometimes without the slightest knowledge of the management . The management is almost unable to resolve the organizations conflict among their employers.

Required:

a. As a human resource specialist,enumerate six possible causes of the current scenario at Mamboleo. 6 marks

b. Explain four likely reasons why we have the groupings of the employees of Mamboleo. 8 marks

c. The management of Mamboleo has organized for training but is in dilemma on wether to train on attitudes.advise the management. 4 marks

d. Perception of the Mamboleo employees could have played a role in bringing up the current scenario.Enumerate five factors influencing perception. 5 marks

e. Why would Mamboleo managers need to learn organization behavior. 5 marks

QUESTION TWO

a. Describe Five stages of group formation. 10 marks

b. Explain the disciplines that influence organization behavior. 10 marks

QUESTION THREE

a. According to Freud,peoples personality is a product of personality structures that exist in three levels of consciousness.These structures' forces are: The Is,The ego and the super ego.Explain these forces giving examples in each case. 12 marks

b. Describe four dimensions of emotional intelligence as postulated by Friedman in his Type Theory of personality. 8 marks

QUESTION FOUR

a. Explain five barriers to perception. 10 marks

b. How can values be useful to a given organization. 10 marks

QUESTION FIVE.

Differentiate between the following terms:. 20 marks

a. Formal versus informal group

b. Membership vs reference groups

c. In group vs out group

d. Structured vs unstructured groups

e. Functional vs Dysfunctional conflict

Bcb 210: Organization Theory And Behavior Question Paper

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