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Managerial Functions Question Paper

Managerial Functions

Course:Master Of Business Administration

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
BBA 500: MANAGERIAL FUNCTIONS

DATE: FRIDAY, 14TH AUGUST 2009 TIME: 9.00 A.M. - 12.00 P.M.

INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER THREE QUESTIONS.

QUESTION ONE
(a) Discuss how a manager can use Maslow’s need theory and Hertzberg’s two-factor theory to
motivate employees.
(15 marks)
(b)Discuss the factors that affect communication flow in organizations.
(15 marks)

QUESTION TWO
Explain the following approaches to management:
(a)Systems theory approach
(10 marks)
(b)Contingency approaches
(5 marks)

QUESTION THREE
(a) Analyze the roles of leadership in today’s organizations
(15 marks)
(b)Discuss the control process
(5 marks)

QUESTION FOUR
(a) Discuss the principles and bases of organizing
(12 marks)
(b) Explain the role of group and how to manage conflicts in an organization.
(8 marks)

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