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Operations Management Question Paper

Operations Management

Course:Master Of Business Administration

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
BMS 601: OPERATIONS MANAGEMENT
DATE: Tuesday 8th July, 2008 TIME: 2.00 p.m. – 5.00 p.m.
________________________________________________________________________
INSTRUCTIONS
Answer QUESTION ONE and any other THREE questions.

QUESTION ONE (Compulsory)
(a) Define operations management. [2 marks]

(b) Distinguish between operations management and Operations Research
(OR)/Management Science (MS). [2 marks]

(c) Within the operations function, management decisions have been divided into
three broad levels. Explain using relevant examples. [6 marks]

(d) Evaluate the importance of operations management education in modern business
environment. [5 marks]

(e) Explain the phrase operations strategy, giving examples of decisions that relate to
it. [5 marks]

QUESTION TWO
Discuss the current business and management issues that may influence or affect the
decisions made by operations managers. [20 marks]

QUESTION THREE
(a) Distinguish, by use of appropriate examples, between order winners and order
qualifiers. [6 marks]

(b) Critically examine how a modern business enterprise can build competitive advantage over its competition. [14 marks]

QUESTION FOUR
(a) Explain any four common features of organizations. [8 marks]

(b) Discuss the advantages and disadvantages of the matrix structure of organizations.
[12 marks]

QUESTION FIVE
(a) What are the four underlying implications in the definition of total quality management (TQM)? [8 marks]

(b) Evaluate the factors that may limit the successful implementation of TQM.[12 marks]

Operations Management Question Paper

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