Industrial Relations Question Paper

Industrial Relations

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 406: INDUSTRIAL RELATIONS
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DATE: TUESDAY 22ND DECEMBER 2009 TIME: 11.00 A.M. – 1.00 P.M.
INSTRUCTIONS
Answer Question One and Three others.

Q.1 a) Discuss the effects of globalization and industrialization on industrial
relations. (5 marks)

b) Explain the role of Government, Trade Unions and Employees in Industrial
Relations. (10 marks)

c) Discuss the achievements of Trade Union movement in Kenya. (10 marks)

Q.2 i) Explain why employee relations is important in an organization. (5 marks)

ii) Discuss ten commandments of employee relations. (10 marks)

Q.3 Explain channels for discovery of conflicts in an organization. (15 marks)

Q.4 Discuss stages that should be followed in collective Bargaining Agreement
procedure. (15 marks)

Q.5 Explain factors that should be considered when choosing a negotiator. (15 marks)

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