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Employee Counseling And Crises Management Question Paper

Employee Counseling And Crises Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
INSTITUTE OF OPEN LEARNING (IOL)
EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 408: EMPLOYEE COUNSELING AND CRISES MANAGEMENT
DATE: Monday, 19th July, 2010 TIME: 8.00 a.m. – 10.00 a.m.
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INSTRUCTIONS:
Answer THREE questions only.
1. a) With the aid of an example, explain one workplace issue that you consider
to be a crises.

b) Explain the four elements that make the issue discussed above a crises.

2. a) Define the term "counselor?.

b) Explain five qualities of a good organizational counselor.

3. Explain in detail any of the following theories of personality development that a
counselor should put in mind when addressing counseling issues.
a) Psychoanalytic theory

b) Cognitive theory

4. a) Define the term “drug addiction”

b) Explain five symptoms that indicate that an employee might be abusing
drugs.




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