Total Quality Management Question Paper

Total Quality Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 410: TOTAL QUALITY MANAGEMENT
DATE: Friday 26th November, 2010 TIME: 2.00 p.m. – 4.00 p.m.
_________________________________________________________________________________
INSTRUCTIONS
Answer Question 1 and any other TWO.

1. a) Discuss the Historical development of TQM. [15 marks]

b) State reasons why TQM is important for any quality conscious organization.[15 marks]

2. What are the differences between TQM and Traditional Management? [20 marks]

3. Explain any 5 principles of TQM. [20 marks]

4. Explain the contributions of the following:

a) Joseph Juran [10 marks]

b) Edward Deming [10 marks]

5. Discuss the main benefits and any ten elements of ISO 9000 certification. [20 marks]

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