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Bba 410: Total Quality Management Question Paper

Bba 410: Total Quality Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2011



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
OPEN, DISTANCE AND E-LEARNING EXAMINATION FOR THE DEGREE BACHELOR OF COMMERCE
BBA 410: TOTAL QUALITY MANAGEMENT
DATE: Friday 4th February 2011 TIME: 11.00a.m -1.00p.m
-----------------------------------------------------------------------------
INSTRUCTIONS
ANSWER QUESTION ONE AND ANY OTHER TWO.

Question one:
a) Explain the main stages of the evolution of TQM. [15marks]

b) Discuss the concept of quality assurance as used in TQM. [15marks]

Question two:
Discuss the contribution of any five TQM Gurus to the management of organizations.
[20marks]

Question three:
Discuss the process followed by organizations towards the attainment of ISO 9000
Standard series certification. [20marks]

Question four:
Explain the various dimensions of quality. [20marks]

Question five:
Discuss the contribution of quality to organizational performance. [20marks]




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