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Office Management 1 Question Paper

Office Management 1

Course:Certificate In Business And Office Management

Institution: Inoorero University question papers

Exam Year:2011

SECTION A-COMPULSORY 30 MARKS

QUESTION ONE
a)i)Explain the imprest system of keeping petty cash (6 marks)
ii)List the guidelines to ensure safety of petty cash (4 marks)

b)Explain four functions of the office (6 marks)

c)Describe the methods of filing classification (6 marks)

d)Discuss at least four measures to put in place to ensure safety while using office equipment (8 marks)

SECTION B-ANSWER ANY TWO QUESTIONS 40 MARKS

QUESTION TWO
a)Outline the procedure for handling incoming mail (10 marks)

b)Design a message form which can be used to pass messages.
In the course of the day you received a telephone call for Mr Kimote who is out of the office attending a meeting.The caller tells you"Please let Mr Kimote know that I would like to book an appointment with him for a demonstration of your new office copier as soon as possible.I suggest Thursday 18th of this month at 10am but he should confirm if its possible or not.My name is Mrs J Black of Hopkins International,my telephone number is 234567 please also ask him to call me when he gets back to the office thank you."When you put down the receiver you note that the time is 4.00pm.
Design and use the form to pass the message. (10 marks)

QUESTION THREE
a)Using relevant examples explain five rules for arranging names in alphabetical classification. (10 marks)

b)Explain four advantages of written communication (10 marks)

QUESTION FOUR
a)State and explain the documents used by a seller in a business transaction (10 marks)

b)Explain five factors to consider when storing office stationery (10 marks)

QUESTION FIVE
a)Explain the advantages and disadvantages of manifolding (10 marks)

b)Explain the characteristics of a good filing system (10 marks)

Office Management 1 Question Paper

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