Effective Communication Strategies Question Paper

Effective Communication Strategies

Course:Diploma In Mass Communication

Institution: Multimedia University Of Kenya question papers

Exam Year:2011

FACULTY OF MEDIA AND COMMUNICATIONS
DIPLOMA IN MASS COMMUNICATIONS FILM AND ANIMATION
BM 126: EFFECTIVE COMMUNICATION STRATEGIES

INSTRUCTIONS: Answer Question 1 and and any other two questions.

Q1. (a)Define the term communication. (2marks)
(b)Explain five characteristics of communication. (5marks)
(c)Explain six wrong notions about communication. (6marks)
(d) Explain the following terms:
.encoding a message
.medium
.noise
(e)How would you ensure that you are an effective communicator? (5marks)
(f)Explain the following terms:
.intro-personal communication
.inter-personal communication
.non-verbal communication (6marks)

Q2. (a)Define ''self disclosure'' in communication (1mark)
(b)Explain five benefits of self disclosure (10marks)
(c)Explain three dangers associated with self disclosure (9marks)

Q3. (a)Define the term language.(2marks)
(b)What is the nature of language? (6marks)
(c)How should you respond to another persons self disclosure?(6marks)
(d)Explain the following terms:
.self concept
.self esteem
.self image(6marks)

Q4. (a)What are the positive outcomes of interpersonal conflict?(6marks)
(b)Explain five wrong ways of dealing with conflict. (10marks)
(c)How should the parties involved conduct themselves during conflict?(4marks)

Q5. (a)Define perception. (2marks)
(b)Outline the five stages of the perception process. (10marks)
(c)How can you go about changing your self-concept? (8marks)

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