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Hep 0215- Office Administration Question Paper

Hep 0215- Office Administration

Course:Diploma In Purchasing And Supplies Management

Institution: Jomo Kenyatta University Of Agriculture And Technology question papers

Exam Year:2012

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
STAGE III SEMESTER I EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
HTC 0212: BUSINESS INFORMATION SYSTEMS
DATE: AUGUST 2012 TIME: 2HOURS
INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER TWO
QUESTION ONE
i. In the current technological environment, firms, have taken a profitable step to employ business information workers. Discuss the main aims of this step. (4 marks)
ii. Briefly explain the main roles of IS in organizations (5 marks)
iii. Define the following terms
a) ICT
b) Business Information Systems (4 marks)
iv. State the main reasons for automation (4 marks)
v. Explain briefly the three major classification of resources in business entities of the information systems era. Highlight the ways in which the co-ordinate efficiently. (3 mark)
QUESTION TWO
I. If change is well managed, it brings along many benefits to the organization. Briefly explain the main beneficial outcomes of a good change management process. (5 marks)
II. Expound on the ADKAR model of change management . (5marks)
III. Give the positive and negative effects of I.S (5 marks)
IV. Expound on the main stages of innovation decision process (5marks)
QUESTION THREE
i. a) What is A.I (4 marks)
b) Describe at least three most commonly used AI systems in forecasting. (6 marks)
ii. Describe three distinct characteristics of multimedia systems. (5 marks)
iii. Describe the following internet technological terms.
a) TCP/IP
b) WAN (2marks)
iv. Discuss the various ways that can be used to classify computer networks( 6 marks)
QUESTION FOUR
i. What is
a) Information
b) Knowledge
ii. Discuss elaborately on the two types of knowledge (8 marks)
iii. Discuss the models of E-commerce (8 marks)
iv. Highlight the forms of payment in commerce (2 marks)
QUESTION FIVE
I. Using an organization of your choice, describe how the various types of information systems can be utilized in the three distinct levels of organizational operations. (10 marks)
II. Discuss the process of business re-designing. (10 marks)

Hep 0215- Office Administration Question Paper

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