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Principles Of Management Question Paper

Principles Of Management

Course:Diploma In Business Management

Institution: Kca University question papers

Exam Year:2010

UNIVERSITY EXAMINATIONS: 2009/2010
STAGE II EXAMINATION FOR DIPLOMA IN BUSINESS MANAGEMENT
DAM 100: PRINCIPLES OF MANAGEMENT
DATE: APRIL 2010 TIME: 1½ HOURS
INSTRUCTIONS: Answer any THREE questions
Question One
a) Compare the five functions of management with Henry Mintzberg’s managerial roles of
management. (14 Marks)
b) Explain three skills needed by managers at the different levels of management in an organization.
(6 Marks)
Question Two
a) Discuss the bureaucratic principles as propounded by Max Weber (10 Marks)
b) Briefly discuss the merits and demerits of bureaucracy as practiced here in Kenya. (10 Marks)
Question Three
a) What is “Management Ethics”? (3 Marks)
b) Citing examples where appropriate discuss the major factors which determine whether a manager
behaves ethically or unethically. (9 Marks)
c) What steps can top managers undertake to improve ethical behavior in their organizations?
(8 Marks)
Question Four
a) Identify and explain the steps of a decision making process in an organization. (10 Marks)
b) Discuss the barriers to effective decision making in an organization. (4 Marks)
c) Briefly discuss the different types of decisions that managers make in an organization. (6 Marks)
2
Question Five
a) The process of management is often described as comprising planning, organizing, staffing,
directing and controlling.
i) What are the basis steps in the control process? (4 Marks)
ii) Discuss the characteristics of an effective control system (10 Marks)
iii) Distinguish between power and authority (4 Marks)
iv) Briefly describe the matrix form of organizational structure. (2 Marks)

Principles Of Management Question Paper

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