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Cam 201: Total Quality Management Question Paper

Cam 201: Total Quality Management

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2009

1
UNIVERSITY EXAMINATIONS: 2009/2010
SECOND YEAR STAGE 2 EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
CAM 201: TOTAL QUALITY MANAGEMENT (DAY & EVENING)
DATE: DECEMBER 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer ONE and Any other TWO Questions
QUESTION ONE
a) Define Total Quality management and state the reasons why organizations in this twenty first
century are striving improving the quality of their products and services [10 Marks]
b) Total Quality Management is regarded as a system .Explain [10 Marks]
c) What do you understand by cost of Quality. Explain the various costs incurred in manufacturing
organizations [10 Marks]
QUESTION TWO
a) Explain the various determinants of quality [14Marks]
b) Kaizen is a Japanese word meaning change. Explain the various principles of Kaizen [6 Marks]
QUESTION THREE
Discuss the differences between traditional management and Total quality management [20Marks]
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QUESTION FOUR
a) Assume that you have been recruited as a Quality Control Manager and one of your responsibility
is to solicit responses from the customers. Discuss the various tools that you will use [16 Marks]
b) Briefly explain the various types of improvement strategies [4 Marks]
QUESTION FIVE
a) Explain how providing of services differs from manufacturing a product, and list the five servicequality
dimensions [10 Marks]
b) Dr Edward Deming as a guru has contributed to the growth of Total Quality Management through
his principles. What is the primary focus of his principles [10 Marks]

Cam 201: Total Quality Management Question Paper

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