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Cuu 100: Communication Skills – Day &Amp; Evening Question Paper

Cuu 100: Communication Skills – Day &Amp; Evening

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2009

1
UNIVERSITY EXAMINATIONS: 2008/2009
FIRST YEAR STAGE I EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
CUU 100: COMMUNICATION SKILLS – DAY & EVENING
DATE: AUGUST 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) The following document has errors. Rewrite it correctly.
ABC Company
Po box 12345
Nairobi
The purpose of this notice is to remind you that there will be a meeting today.
Agenda
A trip for the members
End of the year party
Recruitment of more members
Any other business
Yours faithfully
Chairman (10 marks)
b) The computer dealer for whom you work has just announced its sales results for the year 2008.
The details for the breakdown of income for 2008-2009 are shown below.
2
Type of sales Percentage of income Percentage of income
2008 2009
Computers 20 % 25 %
Printers 10 % 5 %
Software 25 % 30 %
Support services 10 % 15 %
Stationery 5 % 10 %
Other equipment 30 % 15 %
Total income Ksh 500,000 Ksh 750,000
Diagrammatically represent the above information using four different types of graphic
communication. (10 marks)
c) Your organization recently ordered some computers and some stationery. However, on
delivery you realized that some of the computers were the wrong model as well as the
stationery. Write a letter to address the matter. (10 marks)
QUESTION TWO
a) Rapid and reliable communication is essential for business success. Describe the benefits of
the following to a business.
i.) Facsimile (FAX) machine
ii.) Answer phone and voicemail
iii.) The mobile telephone
iv.) E-mail and the internet (12 marks)
b) Explain the advantages and disadvantages of using questionnaires to collect data (8 marks)
QUESTION THREE
a) Questionnaires are effective as a means of gathering information from a large group of people.
The university would like to get the opinion of students on areas that need improvement.
Design a questionnaire of twenty questions addressing such areas. (10 marks)
b) In about 300 words, write an essay on The Effects of the Post Election Violence on the
Economy of Kenya. (10 marks)
3
QUESTION FOUR
a) It has come to the notice of the University that the performance of students in the Faculty of
Commerce is deteriorating.
You have been instructed to investigate the reasons for this. Assuming you have completed
your investigations, write the report, making recommendations. (15 marks)
b) In relation to meetings explain the meaning of the following terminologies:
Sine die
Tabled
Sub committee
Amendment
Consensus (5 marks)
QUESTION FIVE
a) Write a speech to be given to new employees on the importance of listening in the
organizations. (10 marks)
b) The employee who was recently selected by the panel of interviewers has turned out to be the
wrong choice. Outline ten possible reasons for this. (10 marks)

Cuu 100: Communication Skills – Day &Amp; Evening Question Paper

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