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Business Process Reengineering Question Paper
Business Process Reengineering
Course:Bachelor Of Science In Information Technology
Institution: Kca University question papers
Exam Year:2010
UNIVERSITY EXAMINATIONS: 2010/2011
THIRD YEAR STAGE EXAMINATION FOR THE DEGREE OF BACHELOR
OF SCIENCE IN INFORMATION TECHNOLOGY
BIT 3204: BUSINESS PROCESS REENGINEERING
DATE: DECEMBER 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Define Business process reengineering (4 marks)
b) List and describe the four major reengineering goals (8 marks)
c) Use a diagram to explain the difference between business process reengineering and business
process restructuring. (6 marks)
d) The purpose of reengineering is to "make all your processes the best-in-class." Explain (6 marks)
e) Why according to many in the BPR field, reengineering should focus on processes and not be
limited to thinking about the organizations, after all organizations are only as effective as their
processes (6 marks)
QUESTION TWO
a) BPR is often used by companies on the brink of disaster to cut costs and return to profitability. The
danger is that during this process the company may slash its capacity for future growth. Discuss
(4 marks)
2
b) Outline the three basic principles that provide the foundation for service organizations seeking to
reengineer: (4 marks)
c) Although information technology plays a central role in reengineering, "the IS organization in many
companies is unable to deliver." Discuss (6 marks)
d) Why must BPR be accompanied by strategic planning, which must address leveraging IT as a
competitive tool? (6 marks)
QUESTION THREE
a) A manager''s view on the system differs from that of a designer, a programmer''s view may be
completely different from both. Each of the participant''s views is, however, relevant to develop
the system successfully. Distinguish between the following perspectives:
- Business perspective
- Logical perspective
- Technical perspective
- Infrastructure perspective
(8 marks)
b) A consolidated methodology was developed to provide a structured approach and to facilitate
understanding of BPR. List and describe the five processes in the methodology (8 marks)
c) Outline some of the legitimate criticisms of re-engineering as it has been practiced. (4 marks)
QUESTION FOUR
a) In today’s changing environments, organizational design must take into account the fact that
business processes are incomplete by nature and that they should be managed in such a way that
they do not restrain human intervention. Discuss (6 marks)
b) In order to restructure and improve processes in all functional areas in a corporation, three
alternative approaches are always suggested. List and describe the approaches (6 marks)
c) The biggest benefit of synergy effects in a global business can only be obtained when all different
(sub) systems within the business are viewed as a system. Use systems dynamics and BPR to
explain this concept (8 marks)
3
QUESTION FIVE
a) The biggest advantage of system dynamics simulation is that it facilitates experimentation with
business systems. Explain (8 marks)
b) What are the Principles and Tactics for Restructuring around Process in business process
reengineering. (12 marks)
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