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Business Process Re-Engineering Question Paper

Business Process Re-Engineering

Course:Bachelor Of Science In Information Technology

Institution: Kca University question papers

Exam Year:2009

UNIVERSITY EXAMINATIONS: 2008/2009
THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 3204: BUSINESS PROCESS RE-ENGINEERING
DATE: AUGUST 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Define and Discuss the aims BPR (5 Marks)
b) Describe the theoretical foundations of BPR (5 Marks)
c) Outline the major goals and objectives of BPR (6 Marks)
d) What are the qualities of a reengineered process? (4 Marks)
e) What is the role and contribution of IT in BPR? (4 Marks)
f) Using examples, describe the following changes in organizations:
i. Automation.
ii. Paradigm Shift.
iii. Rationalization
iv. Process Reengineering
(6 Marks)
QUESTION TWO
a) In theory, any business process can be subject to BPR; but in practice, certain processes can benefit
more from BPR than others. Explain the qualities of such processes. (6 Marks)
b) Discuss the pitfalls of BPR. (8 Marks)
c) Outline the Steps for BPR (6 Marks)
2
QUESTION THREE
a) Describe the meaning of Knowledge management (2 Marks)
b) Using examples, describe the following:
i. Tacit Knowledge.
ii. Explicit Knowledge (6 Marks)
c) Briefly describe Knowledge Work Systems under the following sub topics:
i) Information Systems. (3 Marks)
ii) Infrastructure (4 Marks)
d) Briefly describe any five principles and tactics in BPR (5 Marks)
QUESTION FOUR
a) Differentiate between the following as relates to BPR of computer-based information systems:
i. Restructuring.
ii. Reverse Engineering.
iii. Reengineering.
(9 Marks)
b) Differentiate between BPR and Total Quality Management. (8 Marks)
c) What are some of the reasons that make people resist change (3 Marks)
QUESTION FIVE
a) Explain the meaning of the term operations and describe the four kinds of utility operations
processes provide. (5 Marks)
b) Describe the factors involved in operations planning. (4 Marks)
c) Identify some of the key tools for total quality management, including strategies for getting closer
to the customer. (5 Marks)
d) Explain how a supply chain strategy differs from traditional strategies for coordinating operations
among firms. ` (6 Marks)

Business Process Re-Engineering Question Paper

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