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Dit 0105 : Communication Skills Question Paper

Dit 0105 : Communication Skills

Course:Diploma In Information Technology

Institution: Jomo Kenyatta University Of Agriculture And Technology question papers

Exam Year:2012

JOMO KENYATTA UNIVERSITY
OF
AGRICULTURE AND TECHNOLOGY

University Examinations 2011/2012

EXAMINATION FOR THE DIPLOMA IN INFORMATION TECHNOLOGY

DIT 0105 : COMMUNICATION SKILLS

DATE: AUGUST 2011 TIME: 1½ HOURS

INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER TWO
QUESTIONS.
______________________________________________________________________

QUESTION ONE (30 MARKS)

(a) Using relevant examples of each, differentiate between oral and written communication. [6 marks]

(b) Explain the role of the receiver in the communication process.
[5 marks]

(c) Briefly describe the following as applied to communication:

(i) Diagonal pattern. [4 marks]
(ii) Interpersonal communication. [5 marks]
(iii) Study reading. [5 marks]
(iv) Courtesy. [5 marks]

QUESTION TWO (15 MARKS)

(a) Outline the steps in writing process that would ensure an effective message. [10 marks]

(b) How does listening occur? [5 marks]

QUESTION THREE (15 MARKS)

Discuss any three positive and two negative effects of technology on communication. [15 marks]

QUESTION FOUR (15 MARKS)

(a) Without a feedback, the process of communication is incomeplete. Explain the importance of the feedback in completing the communication process. [10 marks]

(b) People can communicate even more accurately without using words. Giving relevant examples, identify at least five messages that one can pass by using the face or eyes. [5 marks]

QUESTION FIVE (15 MARKS)

As the secretary of students’ welfare committee of your university, write the minutes of the meeting the commeettee held recently to discuss at least four issues affecting students and the resolutions made.
[15 marks]

Dit 0105 : Communication Skills Question Paper

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