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Ofam 331:Administrative Office Procedures And Practices Question Paper

Ofam 331:Administrative Office Procedures And Practices

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2013 (DAY) EXAMINATION
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : OFAM 331
UNIT TITLE : ADMINISTRATIVE OFFICE PROCEDURES AND
PRACTICE

TIME: 2 HOURS

INSTRUCTIONS: Answer Question One and any Other TWO Questions

Question One
a) Security in the office has become increasingly important in any
organization. As an office manager, how can you safe guard the
confidentiality of information to avoid leaks in your organization?
(10marks)
b) State and explain the factors to consider in location of an office considering that the office is a complex system of environmental positions. (10marks)
c) Many organizations rely on a variety of formal committees as a means of channel communications within their complex structures. Exemplify the types of committees that an office manager would appoint in his organization. (10marks)

Question Two
As an office manager you will require careful attention in securing the right candidates for jobs in your organization. Discuss the recruitment and selection process involved in hiring office personnel. (20marks)

Question Three
In office management, office automation is important in increasing productivity in an organization. Elaborate the types of office equipment used in an office to achieve this. (20marks)

Question Four
"The decisive reason for the advance of bureaucratic organization has always been its purely technical superiority over any other form of organization." – Max Weber. As an office manager explain the strengths and weakness of bureaucracy in administration in any organization. (20marks)

Question Five
How would you apply performance appraisal methods in an organization as a developmental tool for all round development of the employee and the organization? (20marks)

Ofam 331:Administrative Office Procedures And Practices Question Paper

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