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Mist 520:Management Information Systems And Design December 2010 Question Paper
Mist 520:Management Information Systems And Design December 2010
Course:Master Of Business Administration
Institution: Kabarak University question papers
Exam Year:2010
KABARAK UNIVERSITY UNIVERSITY EXAMINATIONS
2010/2011 ACADEMIC YEAR
FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
COURSE CODE: MIST 520
INSTRUCTIONS:
1. Answer any four questions.
2. All questions are worth 15 marks each.
3. Switch off all mobiles and PDAs.
QUESTION ONE [15 Marks]
(a) Differentiate the following: data, information, knowledge and wisdom. [4 Marks]
(b) Discuss the implications of the following statement for the typical medium to large
enterprise in Kenya: “The basic economic resource is no longer capital, nor natural
resources, nor labor. It is and will be knowledge.” [4 Marks]
(c) In your view what is the practical, operational meaning of “knowledge management”?
[2 Marks]
(d) You have been asked to create a knowledge management system for a large firm. How
would you proceed? [5 Marks]
QUESTION TWO [15 Marks]
(a) Describe the manner in which ICT is affecting the way businesses are managed by
giving one or two real-world examples on the effect of technology on business
management. [4 Marks]
(b) What evidence do we have of the emergence of the “information economy”?
[2 Marks]
(c) Explain the objectives of ISO9000 and ISO12207 standards. [4 Marks]
(d) How would you prepare your organization for ISO9000 certification? [2 Marks]
(e) What concrete benefits would you expect from attaining ISO9000 certification?
[3 Marks]
QUESTION THREE [15 Marks]
(a) What is the key objective of software engineering? [2 Marks]
(b) The waterfall model of software development is the earliest software development model.
What are its chief weaknesses? [3 Marks]
(c) What alternatives exist to the waterfall model that does not have the same weaknesses as
this model? [2 Marks]
(d) Explain the purpose and components of the Capability-Maturity Model. [4 Marks]
(e) If you were appointed as the MIS Manager for Kabarak University, what resources and
structures would you request before you were able to perform your job effectively?
[4 Marks]
QUESTION FOUR [15 Marks]
(a) Explain the role of force-field analysis in change management. [4 Marks]
(b) Why is change management so crucial for the MIS function in today’s organizations?
[3 Marks]
(c) Differentiate between TQM and BPR? [3 Marks]
(d) Give a practical example of a business process you interact with frequently that you
would want to reengineer and explain what, in your view, the reengineered process would
look like and state the benefits expected to accrue from such reengineering. [5 Marks]
QUESTION FIVE [15 Marks]
(a) What are the key documents that contain Kenya’s ICT strategy? [3 Marks]
(b) Describe our current national ICT strategy and its rationale. [4 Marks]
(c) What motivates firms to outsource? [3 Marks]
(d) Given a scenario where a firm that manufactures wood products desires to implement
outsourcing as a way to respond to increased competition, how would you advice them to
proceed in deciding what processes to outsource? [5 Marks]
QUESTION SIX [15 Marks]
(a) Describe the techniques used for situational analysis in the process of strategic planning?
[4 Marks]
(b) What is the purpose of a strategic plan? [3 Marks]
(c) What role would you expect information systems to play in strategic planning.
[2 Marks]
(d) Present a brief PEST analysis of Nakuru County to be used by a consultancy firm to
advice clients desiring to invest in the county. [6 Marks]
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