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Tohm 251: Travel And Tours Operation Question Paper

Tohm 251: Travel And Tours Operation

Course:Degree In Tourism And Hospitality Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS
SECOND YEAR EXAMINATIONS FOR THE AWARD OF
DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT
TOHM 251: TRAVEL AND TOURS OPERATION
STREAMS: Y2S1 TIME: 2 HOURS
DAY/DATE: FRIDAY 19/4/2013 2.30 PM – 4.30 PM
INSTRUCTIONS:

ANSWER ALL QUESTIONS IN SECTION A AND ANY TWO IN SECTION B.

SECTION A: answer all questions in this section (30 Marks)

1. List five airlines operating in Kenya. [5 Marks]

2. Outline five activities that generate income to a travel /tour firm. [5 Marks]

3. List 5 types of passports used by different categories of passengers. [5 Marks]

4. Examine the benefits of an IATA accredited travel agent. [5 Marks]

5. Explain the difference between checked and unchecked baggage. [5 Marks]

6. Discuss the skills and knowledge that travel consultants need in order to serve customers effectively. [5 Marks]
SECTION B: answer any two questions in this section (40 Marks)

7. (a) Examine the role of a travel/tour consultant in the daily operation of a travel
agent. [10 Marks]

(b) Discuss the importance of travel documentation to customers and the host communities. [10 Marks]

8. (a) Discuss the details that a reservation officer must collect from a customer
traveling by air in order to serve him satisfactorily. [15 Marks]

(b) Describe 5 benefits enjoyed by a passenger travelling in his first class airline
service. [5 Marks]

9. (a) Discuss how the upgrading of Jomo Kenyatta, Kisumu and Eldoret airports will
impact growth of tourism in Kenya. [10 Marks]

(b) Examine the departure and arrival formalities and procedures that a passenger
travelling by air goes through at the airport. [10 Marks]

10. (a) Evaluate the effect of road, air and water transportation to tourism development
of any destination. [15 Marks]

(b) List five items categorized by IATA as dangerous goods for those travelling by
air. [5 Marks]

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Tohm 251: Travel And Tours Operation Question Paper

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