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Bpsm 300: Business Information Systems Question Paper
Bpsm 300: Business Information Systems
Course:Bachelor Of Purchasing And Supplies Management
Institution: Chuka University question papers
Exam Year:2013
CHUKA
UNIVERSITY
UNIVERSITY EXAMINATIONS
EXAMINATIONS FOR THE AWARD OF DEGREE OF
BACHELOR OF PURCHASING AND SUPPLIES MANAGEMENT
BPSM 300: BUSINESS INFORMATION SYSTEMS
STREAMS: BPSM Y3 TIME: 2 HOURS
DAY/DATE: WEDNESDAY 24/4/2013 8.30 AM – 10.30 AM
INSTRUCTIONS:
• Answer Question ONE and any other TWO Questions
• Marks are awarded for clear and concise Answers
• Note that if you answer more than 3 Questions, only the first, THREE Questions will be marked.
SECTION A (COMPULSORY)
Question One (30 Marks)
(a) Outline any THREE dangers inherent in the increasing use of information technology in business organization. [3 Marks]
(b) Explain FOUR major features of the internet which make it a suitable platform for conducting business. [4 Marks]
(c) Briefly explain the following terms as used in ICT. [6 Marks]
(i) Intranet
(ii) Extranet
(iii) Digital goods
(d) Give THREE strategic reasons why an organization may introduce a new information system. [3 Marks]
(e) Briefly explain how knowledge can be disseminated using
(i) Organization activities. [3 Marks]
(ii) Information systems [3 Marks]
(f) You are running a very busy retail outlet such as supermarket or hardware shop. Explain how you can use information systems to achieve operational excellence. [4 Marks]
(g) While giving examples explain how information systems can be used to achieve the following.
(i) Client lock-in [2 Marks]
(ii) Competition lock-out [2 Marks]
SECTION B – ANSWER ANY TWO QUESTIONS FROM THIS SECTION
Question Two (20 Marks)
(a) Differentiate between structured and unstructured decisions and suggest an appropriate scenario to represent each type of a decisions. [4 Marks]
(b) Citing examples identify and explain three classifications of managerial roles that could be support by computerized information systems. [6 Marks]
(c) Name any FOUR types of reports which are generated by a management information system. [4 Marks]
(d) Briefly explain how knowledge can be stored using;
(i) Organization activities [3 Marks]
(ii) Information systems [3 Marks]
Question Three (20 Marks)
(a) Identify two types of information systems under the following classifications.
[6 Marks]
(i) Support of low level management
(ii) Support of suppliers
(iii) Support of customers
(b) Explain the purpose of the following information system resources. [6 Marks]
(i) System software
(ii) Application software
(iii) Procedures
(c) Automated teller machines are cash dispensers which many people use when the bank is closed or when people do not want to queue in the banking mall.
(i) Outline four benefits to banks for installing ATMs [4 Marks]
(ii) Outline four benefits to customers in using ATMs. [4 Marks]
Question four (20 Marks)
(a) An organization can acquire an integrated system that captures majority operations in the entire organization. This kind of a system is called Enterprise Resource Planning (ERP) Software. While citing relevant examples give TWO advantages of ERPS to an organization. [6 Marks]
(b) As an information communication assistant, you are required to identify the type of software packages necessary to perform the tasks listed below. [8 Marks]
(i) Surf the web
(ii) Analyze rows and columns of sales figure
(iii) Help in knowledge management
(iv) Keep track of customer preferences.
(c) The following are some of the most common types of information systems found in a typical organization. State an appropriate use for each of them.
(i) Transaction processing system [2 Marks]
(ii) Management information system [2 Marks]
(iii) Decision support system. [2 Marks]
Question Five (20 Marks]
(a) Write short notes on the following [10 Marks]
(i) Firewall
(ii) Password
(iii) CRM
(iv) SCM
(v) Encryption
(b) Information systems and organizations have a push and pull relationship.
(i) Briefly explain two ways that information systems influence organizations. [4 Marks]
(ii) While giving examples, briefly explain two ways that Network Economics can be used to support an organization’s strategic objectives. [4 Marks]
(c) What do you understand from the term value web. [2 Marks]
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