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Dthm 0142: Airport And Cabin Operations Question Paper

Dthm 0142: Airport And Cabin Operations

Course:Diploma In Tourism And Hotel Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS
FIRST YEAR EXAMINATIONS FOR THE AWARD OF
DIPLOMA IN TOURISM AND HOTEL MANAGEMENT
DTHM 0142: AIRPORT AND CABIN OPERATIONS
STREAMS: DIP (DTHM) Y1S1 TIME: 2 HOURS
DAY/DATE: TUESDAY 26/4/2013 11.30 AM – 1.30 PM
INSTRUCTIONS:

• ANSWER ALL QUESTIONS IN SECTION A AND ANY OTHER TWO QUESTIONS IN SECTION B.
• SECTION A CARRIES 30 MARKS AND SECTION B 40 MARKS.

SECTION A (30 MARKS)

1. List 5 difference between first class and business class services in an aircraft. [5 Marks]

2. List 5 roles of captain and co-pilot during flight. [5 Marks]

3. Give the difference between voluntary and non voluntary upgrades. [5 Marks]

4. Give 5 duties of cabin crew during the boarding process of an aircraft. [5 Marks]

5. List 5 examples of air strips in Kenya used by domestic flights. [5 Marks]

6. List 5 facilities available at any international airport. [5 Marks]

SECTION B (40 MARKS]

7. (a) “Airports as an infrastructure play a big role in growth of tourism industry in any
country”. Discuss the challenges facing air transport in Kenya. [15 Marks]

(b) Give 5 categories of airports available to passengers. [5 Marks]

8. (a) Discuss the four types of minimum connecting time at the airport. [10 Marks]

(b) Explain the challenges faced by aircraft crew members as they serve customers
aboard a flight. [10 Marks]

9. (a) Evaluate 5 reasons why crew members are required to have multilingual and cross
culture skills when dealing with air passengers. [10 Marks]

(b) List 5 in-flight services offered to passengers travelling on scheduled flight.
[10 Marks]
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Dthm 0142: Airport And Cabin Operations Question Paper

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