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Dibm 0114: Business Communication Question Paper

Dibm 0114: Business Communication

Course:Diploma In Business Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS

FIRST YEAR EXAMINATION FOR THE AWARD OF
DIPLOMA IN BUSINESS MANAGEMENT

DIBM 0114: BUSINESS COMMUNICATION

STREAMS: DIBM Y1S1 TIME: 2 HOURS

DAY/DATE: TUESDAY 6/8/2013 11.30 A.M. – 1.30 P.M.
INSTRUCTIONS:

Answer three questions in all. Question One is compulsory.

1. Noise is a multifaceted factor of human communication. Do you agree? [10 marks]

(i) List six machines used in the office. [6 marks]
(ii) Discuss seven advantages of using ICTs in an organization. Give
examples. [14 marks]

2. Discuss how you would surmount the barriers of communication when persuading your college mates to accept a new policy on decent dressing while on campus. [20 marks]

3. Using any familiar communication model, illustrate how the elements of communication apply in the use of emerging social media spaces like Skype, Face book and Twitter.
[20 marks]

4. (i) Explain the causes and characteristics of gossip in an organization. [10 marks]
(ii) Explain how the organization’s management may be affected by
gossip. [10 marks]

5. You have been invited to speak to a youth group in your home area about the benefits
of the youth enterprise loan.

(i) Discuss five ways by which you shall prepare for the speech. [10 marks]
(ii) Discuss five ways by which you shall ensure that the audience receives your
message positively. [10 marks]
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Dibm 0114: Business Communication Question Paper

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