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Tohm 241: Tourism And Hospitality Information Systems Question Paper

Tohm 241: Tourism And Hospitality Information Systems

Course:Bachelor Of Science (Ecotourism & Hospitality Management)

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS

SECOND YEAR EXAMINATION FOR THE AWARD OF DEGREE OF
BACHELOR OF SCIENCE (ECOTOURISM & HOSPITALITY MANAGEMENT)

TOHM 241: TOURISM AND HOSPITALITY INFORMATION SYSTEMS

STREAMS: BSC. (ECOTOURISM) Y2S2 TIME: 2 HOURS

DAY/DATE: TUESDAY 6/8/2013 11.30 A.M – 1.30 P.M.
INSTRUCTIONS:

ANSWER ALL QUESTIONS IN SECTION A.
ANSWER TWO QUESTIONS IN SECTION B.

SECTION A (30 MARKS)

1. Differentiate between the following terms

(a) Prototyping and insourcing [2 marks]
(b) Decision support system and end user system [2 marks]
(c) Operations support systems and management support systems. [3 marks]

2. Using a well labelled diagram, illustrate a typical Management Information System components. [5 marks]

3. Briefly describe 5 database management system tools. [5 marks]

4. Highlight various steps of the systems development life cycle. [7 marks]

5. Highlight the features of the following Galileo software packages.

(a) ITN converter [2 marks]
(b) Travel editor [2 marks]
(c) Travel wizard gadget [2 marks]

SECTION B (40 MARKS)

6. Discuss the opportunities and threats of GIS application in tourism attractions.
[20 marks]

7. Discuss the structure of the following information systems applicable in tourism
industry.

(a) Manufacturing Information system
(b) Accounting Information system [20 marks]

8. (a) Discuss the challenges facing e-tourism development in Kenya. [10 marks]

(b) Explain the strategies applicable to minimize the above challenges. [10 marks]

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Tohm 241: Tourism And Hospitality Information Systems Question Paper

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