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Bchm 130: Housekeeping And Laundry Management Question Paper

Bchm 130: Housekeeping And Laundry Management

Course:Bachelor Of Catering And Hotel Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS

FIRST YEAR EXAMINATION FOR THE AWARD OF DEGREE OF
BACHELOR OF CATERING AND HOTEL MANAGEMENT

BCHM 130: HOUSEKEEPING AND LAUNDRY MANAGEMENT

STREAMS: BCHM Y1S2 TIME: 2 HOURS

DAY/DATE: WEDNESDAY 14/8/2013 8.30 A.M. – 10.30 A.M.
INSTRUCTIONS:

Section A is compulsory and carries 30 marks.
Section B - choice of two questions 40 marks.

SECTION A:

1. (a) Define the term Housekeeping. [1 mark]
(b) Highlight three functions of housekeeping. [3 marks]

2. Explain briefly any five (5) challenges faced by a housekeeper in providing intangible products to a guest in a hotel guest room. [10 marks]

3. List five items a housekeeper must have to maintain high standards of cleanliness.
[2 marks]

4. Using flowchart, diagram, illustrate and explain briefly interdepartmental relationships and co-operation of housekeeping department with other departments found in a hotel.
[10 marks]

5. Explain briefly four stages of washing guest fabric. [4 marks]

SECTION B:

6. Discus keys as one of the components of security in the hotel industry. [20 marks]

7. Discuss in details methods followed when cleaning vacated guestroom, vacant guestroom and occupied guestroom. [20 marks]

8. Discuss the procedures followed while making a full strength starch for laundering guest napkins. [20 marks]

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Bchm 130: Housekeeping And Laundry Management Question Paper

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