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Dthm 0102: Introduction To Hotel Management Question Paper

Dthm 0102: Introduction To Hotel Management

Course:Diploma In Tourism And Hotel Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS

FIRST YEAR EXAMINATION FOR THE AWARD OF
DIPLOMA IN TOURISM AND HOTEL MANAGEMENT

DTHM 0102: INTRODUCTION TO HOTEL MANAGEMENT

STREAMS: DTHM Y1S1 TIME: 2 HOURS

DAY/DATE: THURSDAY 8/8/2013 8.30 A.M. – 10.30 A.M.
INSTRUCTIONS:

SECTION A: COMPULSORY (30 MARKS)

1. Define the following terms as used in the hospitality industry. [5 marks]

(a) Hospitality
(b) Service
(c) Mis en scene
(d) Hotel
(e) Garnish

2. Briefly describe any five types of rooms that may be found in hotels. [5 marks]

3. Outline four general rules to be observed during meal service. [4 marks]

4. Explain three classes of menus. [6 marks]

5. Enumerate four types of guests that may be received in a hotel. [4 marks]

SECTION B: ANSWER ANY TWO QUESTIONS IN THIS SECTION (40 MARKS)

6. (a) Discuss the five main management processes as applied to the hotel business.
[10 marks]

(b) Explain five functions of the front office desk. [10 marks]
7. Discuss the duties and responsibilities of each of the following in a hotel. [20 marks]

(a) Executive/head housekeeper
(b) Head Chef
(c) Doorman
(d) Food and beverage manager

8. (a) Describe five styles of table service. [10 marks]

(b) Discuss emerging trends and challenges within the hospitality and front
office, citing ways of adapting to these. [10 marks]

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Dthm 0102: Introduction To Hotel Management Question Paper

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