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Bba 312: Office Management Question Paper

Bba 312: Office Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA 312: OFFICE MANAGEMENT

DATE: WEDNESDAY, 26TH NOVEMBER 2008
TIME: 2.00 P.M. – 4.00 P.M.

INSTRUCTIONS: Candidates should answer question ONE and ANY other TWO

questions.

1.
(a)
Give one merit and one demerit of the following sources of recruitment.
(i)
Internal recruitment
(ii)
Employee referrals
(iii)
Print advertisements
(iv)
Internet recruitment
(v)
Consultancy firms
(10 marks)

(b)
Highlight the considerations to be taken into account in the
formulation of criteria for screening resumes.

(10 marks)
(c)
Outline at least TEN items that should be included in a job
advertisement.

(10 marks)

2.
You have been appointed as an office manager in charge of a new branch of
your company. Discuss the factors you would consider in planning the
office layout.

(20 marks)

3.
Delegation is important in enabling the office manager carry out his duties
efficiently.
(a)
State the principles of delegation
(b)
Explain the barriers to delegation

(c)
Give the advantages and disadvantages of delegation
(20 marks)

4.
Give a brief explanation for each of the following office structures.
(a)
Line organization
(b)
Line and staff organization
(c)
Functional organization
(d)
Committee organization
(20 marks)

5.
Discuss the qualities of a good office manager.

(20 marks)

*****************

Bba 312: Office Management Question Paper

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