Cmh 323: Business Process Reengineering Question Paper

Cmh 323: Business Process Reengineering

Course:Bachelor Of Commerce

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2014

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
MAIN EXAMINATION
MAY-JULY 2014 TRIMESTER
FACULTY OF COMMERCE
DEPARTMENT OF MARKETING AND MANAGEMENT
CMH 323: BUSINESS PROCESS REENGINEERING
Duration 2 hrs
Instructions: Answer Questions ONE and any other TWO questions.
Q1.
a) In modern economy, what would be the perceived benefits of total quality management? (10 marks)
b) Business re-engineering is the essence of a managerial strategy in the modern competitive world. Discuss. (10 marks)
c) Explain the main categories of benchmarking. (10 marks)
Q2. Edward Deming is one of the well known gurus of TOM. Explain his views towads quality management. (20 marks)
Q3. A manager undertaking a benchmarking process ends up failing at times. Highlight the likely causes of such failure and possible solutions. (20 marks)
Q4. Write short notes on the following:
a) Quality control tools (10 marks)
b) Conformance (5 marks)
c) Biling error rate (5 marks)
*END*

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