📘 Access 10,000+ CBC Exams With Marking Schemes

Prepare your learners for success! Get CBC-aligned exams for Grades 1–9, PP1–PP2, Playgroup and High School - all with marking schemes.

Browse Exams

Instant download • Trusted by 100,000+ teachers • Updated weekly

Total Quality Management Question Paper

Total Quality Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 410: TOTAL QUALITY MANAGEMENT
DATE: Friday 28th November 2008 TIME: 8.00 a.m. – 10.00 a.m.
===================================================================================
INSTRUCTIONS
Attempt question one and any other TWO questions.

Q1. (a) Explain the main elements of ISO 9000 and its benefits to today’s
customer oriented firms. [12 marks]

(b) Discuss the Juran Trilogy and its relevance to planning. [10 marks]

(c) Outline the main benefits of TQM to organizations of the 21st Century.[8 marks]

Q2. You have been requested to give a lecture on the views, correlates and demeanors
of quality as important concepts to the understanding of quality. Explain with
appropriate examples what you have included in your discussion on each of them.
[20 marks]

Q3. Explain the major issues of benchmarking and re-engineering while clearly
indicating their significance to forms that are ready to embrace change in today’s
competitive environment. [20 marks]

Q4. Write brief notes on each of the following:
(i) Contributions of Edward Reming to quality management. [10 marks]

(ii) Difference between quality circles and quality focus teams and the process
of team formation. [10 marks]




More Question Papers

Enhance your teaching with our comprehensive Schemes of Work and Notes!

Exams With Marking Schemes

End Term 3 Exams

Mid Term Exams

End Term 1 Exams

Opener Exams

Full Set Exams

Return to Question Papers    

© 2008-2025 by Lexplex Group. All Rights Reserved | Home | About Us | Contact Us | Copyright | Terms Of Use | Privacy Policy | Advertise | Affiliates