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Management Functions Question Paper

Management Functions

Course:Master Of Business Administration

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
BBA 500: MANAGERIAL FUNCTIONS
DATE: FRIDAY, 14TH AUGUST 2009 TIME: 9.00 A.M. - 12.00 P.M.
---------------------------------------------------------------------------------
INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER
THREE QUESTIONS.
1. (a) Discuss how a manager can use Maslow’s need theory and Hertzberg’s
two-factor theory to motivate employees. (15 marks)

(b) Discuss the factors that affect communication flow in organizations.(15 marks)

2. Explain the following approaches to management:
(a) Systems theory approach (10 marks)

(b) Contingency approaches (5 marks)

3. (a) Analyze the roles of leadership in today’s organizations (15 marks)

(b) Discuss the control process (5 marks)

4. (a) Discuss the principles and bases of organizing (12 marks)

(b) Explain the role of group and how to manage conflicts in an
organization. (8 marks)

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