Business Communication 1 Question Paper

Business Communication 1

Course:Certificate In Business And Office Management

Institution: Inoorero University question papers

Exam Year:2011

SECTION A: COMPULSORY
QUESTION ONE (30 Marks)

1(a)Describe the following terms as used in communication.

i. Kinesics. (2Marks)
ii. Decoding. (2Marks)
iii.Grapevine. (2Marks)
iv. Teleconferencing. (2Marks)
v. Mass Media. (2Marks)

(b)Using examples from an organization of your choice and Explain the importance of communication in that organization. (10Marks)

(c)List and briefly discuss the FIVE merits and demerits of Oral communication as a preferred means of communication. (10Marks)

SECTION B: ANSWER ANY TWO QUESTIONS
QUESTION TWO (20 Marks)

2(a)As a student doing a research in communication models,one of the most important aspects to cover in your research are the various communication barriers,with relevant practical examples,Explain FIVE of the barriers of communication. (10Marks)

(b)In relation to the barriers in question 2(a)Above briefly list and describe some of the ways you would use in overcoming these barriers. (10Marks)

QUESTION THREE (20Marks)

3(a)You are a business communication specialist for a company,the management has consulted you to come up with a report about the importance of communication in an organization,Design the report to the management covering the importance of communication in the company. (10Marks)

(b)Briefly expound FIVE Tips you would give to your young brother invited for his first interview after completing his college studies. (10Marks)

QUESTION FOUR (20Marks)

4(a)Discuss the Role of Information Communication Technologies (I.C.Ts)in communication.
(10Marks)
(b)You are the Human Resources Manager of a Mass Media Company and your role to this is to communicate the information to all the staff members through a memo.Create a sample memo with information. (10Marks)

QUESTION FIVE (20Marks)

5.While reading a daily newspaper you come across a vacancy for Public Relations(PR)and Communication Officer position,you are qualified for the position.Write an application letter applying for the above named position. (20Marks)

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