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Business Communication And Office Management Question Paper

Business Communication And Office Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2012

Certificate course in management

June 2012 Examination

Subject name: Business communication and office management

Date: 6th June 2012

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1.Internal communication is useful to the management of an organization. Explain
(10 marks)

b) Describe five advantages of written communication (10 marks)

2. Outline five functions of feedback in the process of communication (10 marks)

b) Explain advantages of effective business communication I an organization (10 marks)

3. Explain four forms of communication in an organization (8 marks)

b)Describe six advantages of upward communication (12 marks)

4. Explain six qualities of an effective oral communicator (12 marks)

b)Explian four types of interviews.
(8 marks)
5. Name and explain two types of office layout (10 marks)

b)Identify and explain any five equipment used in offices (10 marks)

6.You ar the secretary to Utawala youth development group which is planning to have its annual general meeting in two months time. Prepare a notice and agenda for the meeting. (10 marks)

b)Name and explain any five ways of preventing fraud in organizations. (10 marks)

7.Name and explain five advantages and five disadvantages of using information technology, in offices (20 marks)

Business Communication And Office Management Question Paper

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