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Business Communiation &Amp; Office Management Question Paper

Business Communiation &Amp; Office Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2012

Certificate course in management

June 2012 Examination

Subject name: Business Communication and Office Management
Date: 6th June 2012

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Explain the various ways to overcome barriers in oral communication (10 marks)

b) Explain the following terms
i) Telemuting
ii) Encoding
iii) Decoding (10 marks)

2. Define the term office and explain its core functions (10 marks)

b) Discuss the importance of centralization as far as office work is concerned. (10 marks)

3. Describe five methods to be used with public relation to be conversant with the publics (12 marks)

b) Highlight the usage of crporate advertising (10 marks)

4. Highlight five uses of the internet. (10 marks)

b) Distinguish between a word processor and a type writer. (10 marks)

5. Explain five ways an interviewee shoul prepare for an interview. (10 marks)

b) List five types of interviews (10 marks)

6. Describe six importance of office automation in an organziation (12 marks)

b) Defferentiate between lease and contract as used in the office management (8 marks)

7. Explain the essentials of filing in an organization (8 marks)

b) Health and safety is very important in any office environment. Explain (12 marks)

Business Communiation &Amp; Office Management Question Paper

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