Business Communication And Office Management Question Paper

Business Communication And Office Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

Certificate course in management

June 2012 Examination

Subject name: Business Communication and Office Management

Date: 6th June 2012

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1.Define the following terms as used in communication

i) Office
ii) Encoding
iii) Feedback
iv) Grapevine
v) Teleconferencing (10 marks)

b) You have been invited for an interview at ABC Ltd, list five preparations you would make as an interviewee and five preparations you would make if you were the interviewer. (10 marks)

2. By use of relevant examples, explain the roles of an office manager in an organization (10 marks)

b) Contrast oral communication and written communication (10 marks)

3. You have been hired to prepare a filing system for Jumbo communications Ltd. As the expert in filing, explain the different filling classification methods available, using relevant examples. (10 marks)

b) Explain the importance of filling of records in an organization (10 marks)

4. As an entrepreneur who is about to open up your business, identify four office machines that you plan to purchase and explain their use in you office. (20 marks)

5. List and explain the different component parts of minutes (20 marks)

6. Using a diagram, describe the stages of the communication process. (12 marks)

b) Explain any four principles of effective oral communication. (8 marks)

7. In what ways can an organization show that its socially responsible. (10 marks)

b) Using relevant examples, explain any five functions of non verbal communication (10 marks)

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