Get premium membership and access revision papers, questions with answers as well as video lessons.

Business Communication And Management Question Paper

Business Communication And Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

Certificate course in management

March 2010 Examination

Business Communication and Management

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Describe some of the barriers caused by the sender in the process of communication (10 marks)

b) Explain five principles of effective communication (10 marks)

2. Grapevine is a very important means of communication in any business organization explain. (10 marks)

b) Describe five functions of an office in an organization (10marks)

3. Health and safety is a very important component of every business organization. Explain (10 marks)

b) Explain five roles and powers of a chairman in a meeting (10 marks)

4. Explain the following terms as used in office management
i) Renting (3 marks)
ii) Lease (3 marks)
iii) Contract (3 marks)

b) Describe various types of filing in an office (11 marks)

5. Explain five causes of stress in the work environment (10 marks)

b) Describe the procedure of writing a formal report (10 marks)

6. Explain why an organization should practice social responsibility (10 marks)

b) Describe the characteristics of a good speech. (10 marks)

7. Describe how the interview and the interviewer would prepare for an interview. (20 marks)

Business Communication And Management Question Paper

More Question Papers

Popular Exams