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Business Communication And Office Management Question Paper

Business Communication And Office Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

Certificate course in management

June 2012 Examination

Subject name: Introduction to law

Date: 6th June 2012

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Explain why one would choose face to face communication over written communication (20 marks)

2. The company you work for as the assistant Human Resource Manager had arranged for a team building workshop to be hosted in a reputable hotel. However the services offered were unsatisfactory. Write a letter of complaint to the management of the hotel.
(12 marks)

b) Explain four techniques that make one a good listener. (8 marks)

3. Explain the role of the public relations officer in an organization (10 marks)

b) Explain how one can make an effective telephone call. (10 marks)

4. Explain the advantages of using voice mail. (8 marks)

b) Explain any six methods of downward communication (12 marks)

5. Explain five factors that should be considered when determining the location of an office. (10 marks)

b) Explain the causes of clerical errors in an office, attributed to management. (10 marks)

6. Explain five reasons why organizations find it necessary to file documents. (10 marks)

b) An office Manager will usually be called upon to improve or arrange the office in order to improve efficiency and effectiveness. Explain five procedures that should be followed when organizing an office. (10 marks)

7. As the sales manager in a consultancy firm, explain to a customer the benefits of computerizing a filing system (20 marks)

Business Communication And Office Management Question Paper

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