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Principles Of Management Question Paper

Principles Of Management

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2010

UNIVERSITY EXAMINATIONS: 2010/2011
FIRST YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BIT 1204 /CAM 100: PRINCIPLES OF MANAGEMENT
DATE: DECEMBER 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Company XYZ has in the recent past been faced with increased customer complains about the
quality of services offered by the employees of the organization. How can the institution go about
solving this problem? [10 marks]
b) Elton Mayor laid a firm foundation to management thought .Discuss the works of Elton Mayor and
show his teams contribution to management today. [10 marks]
c) Explain the meaning of the phrase performance appraisal. Explain the methods that can be used in
undertaking performance appraisal [10 marks]
QUESTION TWO
a) The success of a business organization strongly depends on sound control mechanisms. Discuss
the controlling function. [10 marks]
b) The manager is a leader in the organization. To be effective in discharge of their duties, managers
must have power. Describe the sources of leaders power. [10 marks]
QUESTION THREE
a) The scientific management school made am immense contribution to contemporary
management. Identify its key theorist and discuss his contributions. [12 marks]
b)Discuss the concept of job design as used in by managers in executing their functions.
[8 marks]
QUESTION FOUR
a) Discuss Henry Mintzbergs suggestions that are enforced by modern managers. [10 marks]
b) Max Weber’s Bureaucracy has been distorted. Describe Weber’s original suggestions and explain
why modern organization prefer to use contingent principles as opposed to Weber’s Bureaucracy
[10 marks]
QUESTION FIVE
a) Discuss the adoption of Maslow theory of Motivation to the management of an organization.
[10 marks]
b) Modern managers work under business environments where ethical principles are continuously
being challenged. Identify three types of managerial ethics and present an ethical guideline to
managers. [10 marks]

Principles Of Management Question Paper

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