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Leadership And Team Building Question Paper
Leadership And Team Building
Course:Bachelor Of Science In Information Technology
Institution: Kca University question papers
Exam Year:2010
UNIVERSITY EXAMINATIONS: 2009/2010
THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 3101: LEADERSHIP AND TEAM BUILDING
DATE: APRIL 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
As sales manager for Honda, Yadur occasionally relies on punishment to try to improve his
employee‘s performance. For instance once he was dealing with a salesman who was having a bad month, after a week without a sale. Yadur confronted him. He screamed at the employee, told him his performance was unacceptable, and then threw a notebook binder at him. YADUR unapologetic about his behavior, said” I am always tough on all my sales people, but they know the reason is that I want them to do better. Do I think the reason is always effective? No. but if you do it once in a while, it works.”
a) What conditions, if any, do you think justify the use of punishment? [4Marks]
b) What are the downsides of using punishment? [6Marks]
c) Discuss other forms of motivation that Yadur could have used. [4Marks]
d) Using appropriate examples, explain how reinforcement can be applied to achieve leadership objectives [6Marks]
e) Explain four ways in which emotional intelligence contributes to leadership effectiveness.
[10Marks]
QUESTION TWO
For along time Carleton s.(caril”) Fiorina was one of the best-known CEOS in the world .Brought in as Hewlett-Packard’s(hp) CEO in 1999, Fiorina was instantly recognizable for her charisma, visibility and aggressiveness. Practically every book featured her. She was even mentioned as a possible cabinet member of the Bush administration or a senate candidate from California. Widely praised as a change agent and a visionary leader at lucent Technologies –which she led before joining HP. Fiorina had a way of generating enthusiasm and excitement. Some called her a “rock star”CEO”.
However, under Fiorina leadership, HP struggled as the second largest computer company. Although revenue climbed steadily under her leadership, profits did not. Nor did the stock price As a result of these struggles, the HP board tried to find a way to limit Fiorina’s powers and give more authority to other executives.
a) Why is it that the qualities that seemingly were a great asset to Fiorina and HP i.e. energy, enthusiasm, charisma, vision, tenacity, aggressiveness- became liabilities. [4Marks]
b) Does this case contradict the view that personality Trait is important? Discuss [10Marks]
c) Explain the relationship between power and politics [6Marks]
QUESTION THREE
Corporate retreats where team members participate in activities ranging from mountain climbing to trust building exercises(where team members let themselves fall backwards into their colleagues’ arms),are used by companies to foster effective teamwork. Howard Atkins, chief financial officer at wells Fargo, believes that corporate retreats aid in team building, which in turn improves company performance.
a) Discuss how team-building activities such as mountain climbing increase productivity. [6Marks]
b) What other factors might be responsible for increase in profitability following a corporate retreat?
[5Marks]
c) Describe any three types of teams [9 Marks]
QUESTION FOUR
a. Define coaching [2Marks]
b. What is 360-degree feedback [2 Marks]
c. Give three importance of feedback [6Marks]
d. Discuss any five ways of managing conflict [10 Marks]
QUESTION FIVE
a) Briefly explain why it is important for new managers to select the right leadership style when they join an organization. [9Marks]
b) Discuss the reasons why people resist change in most organizations [6Marks]
c) Describe the measures a leader can take to overcome this resistance [5Marks]
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