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Cit 0105: Communication Skills Question Paper

Cit 0105: Communication Skills 

Course:Certificate In Information Technology

Institution: Jomo Kenyatta University Of Agriculture And Technology question papers

Exam Year:2013



JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
UNIVERSITY EXAMINATIONS 2013/2014
EXAMINATION FOR THE CERTIFICATE IN INFORMATION TECHNOLOGY
CIT 0105: COMMUNICATION SKILLS
DATE: AUGUST 2013 TIME: 1 HOUR 30 MINUTES
INSTRUCTIONS:

QUESTION ONE
a) Describe the communication process (10mks)
b) Explain clearly five factors that you will consider when choosing the channel of communication. (10mks)
c) Explain any five forms of oral communication (10mks)
QUESTION TWO
a) Explain any five kinds of non verbal communication (10mks)
b) Describe any five forms of interviews that can occur in an organization. (10mks)
QUESTION THREE
a) Explain the benefits of effective communication in a work place (10mks)
b) Describe any four ways in which information flow in a work place (10mks)
QUESTION FOUR
a) Describe the listening process, showing all the stages (10mks)
b) Explain five disadvantages of using email as a form of communication. (10mks)

QUESTION FIVE
a) Describe five differences between a good listener and a bad listener. (10mks)
b) Give the meaning of the following terminologies
i. Scanning
ii. Verbal communication
iii. Detailed reading
iv. Skimming
v. Visual communication (10mks)




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