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Bba 312 : Office Management  Question Paper

Bba 312 : Office Management  

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008



DATE:
MONDAY 10TH AUGUST 2009

TIME: 11.00 A.M. – 1.00 P.M.

INSTRUCTIONS
Answer question one and any other two questions.

1.
a)
Discuss five (5) responsibilities of the head of Organization and Methods
(O
&
M)
department.

(15
marks)

b)
Before introducing office machines in an organization, discuss five (5) factors
that
one
needs

to
consider.
(15
marks)

2.
a)
Explain briefly what you understand by the term office manager. (5 marks)


b)
An office manager needs to have certain qualities in order for him to be able


to execute the responsibilities assigned to him. Explain five (5) such qualities.











(15 marks)

3.
a)
Define
the
term
office. (10
marks)

b)
Discuss five (5) functions of an office.



(10 marks)

4.
a)
Filing is an important element in any organization, large or small. Explain


briefly what you understand by the term filing.


(5 marks)

b)
A good filing system has to have certain essentials. Discuss five (5) essentials
of
a
good
filing
system. (15
marks)




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