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Chtm 0010: Introduction To Tourism &Amp; Hospitality Management Question Paper

Chtm 0010: Introduction To Tourism &Amp; Hospitality Management

Course:Certificate In Ecotourism & Hospitality Management

Institution: Chuka University question papers

Exam Year:2012

CHUKA UNIVERSITY

COLLEGE

UNIVERSITY EXAMINATIONS

FIRST YEAR EXAMINATION FOR THE AWARD OF
CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT

CHTM 0010: INTRODUCTION TO TOURISM & HOSPITALITY MANAGEMENT

STREAMS: CHTM Y1S1 TIME: 2 HOURS
DAY/DATE: MONDAY 10/12/2012 8.30 A.M – 10.30 A.M.
INSTRUCTIONS:

Answer all the questions in Section A and any two (2) in Section B.

SECTION A: (30 MARKS)

1. Differentiate between the following terms as used in tourism and hospitality management:

(a) Hotel and hostel [2 marks]
(b) Tourist and excursionist [2 marks]
(c) Inbound tourism and domestic tourism [2 marks]
(d) Conference centre and convention hotel [2 marks]

2. Describe five (5) effects of tourism to the host community’ economy. [5 marks]

3. Describe six (6) forms of tourism. [3 marks]

4. Explain briefly three (3) reasons why people choose to dine out. [6 marks]

5. Outline five (5) reasons why people study tourism as a career choice. [5 marks]

6. List three (3) features and amenities found in a luxury full service hotel. [3 marks]

SECTION B: (40 MARKS)

7. Discuss the constraints influencing productivity in the food and beverage sector, with relation to Kenyan hospitality industry. [20 marks]

8. Describe the classification of hotels, evaluating fully the distinct amenities and features that differentiate one from another. [20 marks]

9. List and explain factors that have contributed to the increased demand for travel.
[20 marks]

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Chtm 0010: Introduction To Tourism &Amp; Hospitality Management Question Paper

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