Get premium membership and access revision papers, questions with answers as well as video lessons.

Chtm 0014: Introduction To Tour And Travel Operations Question Paper

Chtm 0014: Introduction To Tour And Travel Operations

Course:Certificate In Hospitality And Tourism Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS

FIRST YEAR EXAMINATION FOR THE AWARD OF
CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT

CHTM 0014: INTRODUCTION TO TOUR AND TRAVEL OPERATIONS

STREAMS: CERT (CHTM) Y1S2M Y1S1 TIME: 2 HOURS

DAY/DATE: MONDAY 12/8/2013 2.30 P.M. – 4.30 P.M
INSTRUCTIONS:

SECTION A: (ANSWER ALL QUESTIONS) 30 MARKS

1. Distinguish between the following terminologies

(a) tour and travel [2 marks]
(b) tourist and excursionists [2 marks]
(c) exclusive tour and inclusive tour [2 marks]
(d) tour operator and travel agent [2 marks]

2. Briefly discuss the basic travel motivators. [4 marks]

3. Outline the importance of transport in tour and travel. [4 marks]

4. Outline the basic planning steps taken by a travel agent in planning of a travel
itinerary. [5 marks]

5. List four facilities offered to customers at the airport. [4 marks]

6. Highlight factors contributing to the growth of travel. [5 marks]

SECTION B: (ANSWER ANY TWO QUESTIONS) 40 MARKS

7. (a) With an aid of a diagram explain the tour distribution process. [10 marks]

(b) Outline the challenges facing the transport sector in tourism giving
Solutions. [10 marks]
8. (a) Describe five tourist circuits found in Kenya giving examples of attractions
found in each circuit. [10 marks]

(b) Discuss the positive implications that arose as a result of airline deregulation.
[10 marks]

9. (a) Discuss the objectives of International Air Transport Association (IATA).
[10 marks]

(b) Discuss six barriers of travel. [10 marks]

---------------------------------------------------------------------------------------------------------

Chtm 0014: Introduction To Tour And Travel Operations Question Paper

More Question Papers

Popular Exams