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Hee 2218 : Application Of Ict In Entrepreneurship Question Paper
Hee 2218 : Application Of Ict In Entrepreneurship
Course:Bachelor Of Science In Entrepreneurship
Institution: Kirinyaga University question papers
Exam Year:2016
KIRINYAGA UNIVERSITY
UNIVERSITY EXAMINATION 2016/2017
YEAR 11 SEMESTER 1 EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN ENTREPRENEURSHIP
HEE 2218:APPLICATION OF ICT IN ENTREPRENEURSHIP
INSTRUCTIONS
Answer question one [compulsory] and any other two questions
QUESTION ONE [30MKS]
a)(1) An organization which has been using a manual based system in handling its business transactions has decided to introduce a computerized system so as to respond to the market forces.State four advantages of using a computerized transaction processing system. 4mks
(2) Name the four basic parts of an information processing system 4mks
b)Artificial intelligence (AI) is an area of computer science that uses a collection of different programming techniques and languages to mimic human thinking, reasoning and abilities especially in critical situations,outline four domain of AI. 4MKS
c)(1) ABC supermarket has problems due ti its manual system of stock control.Explain three functions that a computerized stock control system could perform to alleviate their problems. 3mks
(2) A tour company with a fleet of 100 vehicles,50 drivers and 15 routes has been experiencing problems with its operations.Propose a computerized system suggesting four main function that would be incorporated in the system. 4mks
d)(1) Define the terms enterprise resource planning (ERP) 2mks
(2) Outline five (5) benefits accrued from the use of ERP system. 5mks
e)An organization wants to connect to the internet so that they also benefit from being part of the global village.Outline four components they must have to connect to the internet. 4mks
QUESTION TWO
a.Discuss the nature of supply chain management systems 10mks
b.The management of XYZ ltd intends to purchase computer software directly from vendors.Since the cost is likely to be considerable explain five factors they should consider before acquiring the software. 10mks
QUESTION THREE
a)The ever increasing use of computers by organizations makes it easier to collect,store and share information.However,it also makes it easy for organizations to misuse the information.Identify five ways in which organizations could misuse personal information through the use of computers. 10mks
b)Information systems have become an integral part of minute-to-minute operations of organizations.Information systems departments must have specialists to ensure smooth operations.
i.Programers
ii.System analysts
iii.Computer operations
iv.Systems administrator
v.Computer technicians
QUESTION FOUR
a.Banking sector has experience a revolution in its processes due to use of computers and the internet.Explain five application areas of information communication technology in the banking sector. 10mks
b.Explain five challenges faced by managers when implementing information systems. 10mks
QUESTION FIVE
a)(1) Define customer relationship management [CRM] 2mks
(2) State three questions customer relationship management systems seek to answer. 3mks
b)State three problems for each of the following categories brought about by use of computers
i.Social problems
ii.Health problems
c) Explain three ways a business can use information systems for competitive advantage. 9mks
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