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Cmm 323: Business Process Re-Engineering Question Paper

Cmm 323: Business Process Re-Engineering

Course:Bachelor Of Commerce

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2011

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
MAIN EXAMINATION
MAY-JULY 2011 TRIMESTER
FACULTY OF COMMERCE
DEPARTMENT OF MARKETING AND MANAGEMENT
CMM 323: BUSINESS PROCESS RE-ENGINEERING
Duration 2 hrs
Instructions: Answer Questions ONE and any other TWO questions.
Q1. The dean Faculty of commerce has delegated to you a task that the chairman of university council be requested to undertake. He had been requested to address the newly constituted council on University business process re-engineering”. What would you tell the council? (30 marks)
Q2. One of the key contributors to business process re-engineering is Davenport. Using any aspect of business but with close reference to a company quoted in Nairobi stock present is proposals. (20 marks)
Q3. The CEO of bamburi believes that some management staff are blocking the organization from achieving high performance. He propose to individually influence their skills and competencies. Propose to him key elements of change from individual theory. (20 marks)
Q4. Deliver a lecture to the 2011 MBA class of CUEA entitled “Total quality management principles”. Closely refer to the manufacturing industry to illustrate your concepts. (20 marks)
*END*

Cmm 323: Business Process Re-Engineering Question Paper

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