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Cmm 222: Organizational Development Question Paper

Cmm 222: Organizational Development

Course:Bachelor Of Commerce

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2011

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
MAIN EXAMINATION
MAY-JULY 2011 TRIMESTER
FACULTY OF COMMERCE
DEPARTMENT OF MARKETING AND MANAGEMENT
CMM 222: ORGANIZATIONAL DEVELOPMENT

Duration 2 hrs
Instructions: Answer Question ONE and ANY other TWO questions.
Q1.
a) Corxford Ltd is a profitable manufacturing company with a good track record of continuous growth over the last decade. The general business environment is rapidly changing with the introduction of manufacturing processes and market liberalization in the region. The board has appointed a new managing director who is anxious to create a momentum for innovation and change in the organization. He is unsure that introducing change is relatively easy when a company is facing a crisis but far more difficult when all is well. As a business development manager in Corxford Ltd, the director has asked you for advice. Prepare a memorandum to the managing director in which you discuss.
i. The organization lifecycle concept in relation to the difficulties of introducing innovation and change in a successful organization. (10 marks)
ii. How the company might stimulate a pro-change culture in the organization. (10 marks)
b) “The main qualities of organization development models are that they are cyclical and interactive .” explain the major phases of a typical organization development programme. (10 marks)
Q2. Using relevant examples, write explanatory notes on the following OD technology used in modern organizations.
a) Sensitivity training
b) Organization task laboratory
c) Transactional analysis
d) Confrontational meetings (20 marks)
Q3. Kirkland Ltd is a multinational company that has launched its operations in your country. The company wants to immediately conduct research in order to devise the most suitable organizational structure for its operations. Discuss the various options available to the company indication the advantages and disadvantages of each option. (20 marks)
Q4.
a) Identify and explain 5 external environment factors that influence the activities of an organization. (10 marks)
b) How should a manager respond to the factors identified in (a) above? (10 marks)
*END*

Cmm 222: Organizational Development Question Paper

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