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Cmm 211: Organization Behavior Question Paper

Cmm 211: Organization Behavior

Course:Bachelor Of Commerce

Institution: Catholic University Of Eastern Africa question papers

Exam Year:2011

THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
A. M. E. C. E. A
MAIN EXAMINATION
MAY-JULY 2011 TRIMESTER
FACULTY OF COMMERCE
DEPARTMENT OF MARKETING AND MANAGEMENT
CMM 211: ORGANIZATION BEHAVIOR
Duration 2 hrs
Instructions: Answer Question ONE and ANY OTHER TWO questions
Q1.
a) Using examples explain how the following social science disciplines contributed to the development of organization behavior.
i. Anthropology
ii. Psychology (4 marks)
b) The development of organizational behavior is rooted in the evolution of management thought. Explain how contingency theory of management contributed to the development of organizational behavior. (5 marks)
c) Human beings are unique and different from each other. Explain how this distinction occurs and its effects on behavior of people within organizations. (9 marks)
d) Using simple illustrations, explain how an organization structure affects employees’ behavior in their work settings. (4 marks)
e) Using one motivation theory, explain how the levels of motivation affect the behavior of employees within organizations. (6 marks)
f) Highlight four sources of stress for employees in their environment. (2 marks)
Q2.
a) To understand the behavior of people within organizations, it is important to understand groups in which they work and relate. Explain the various group elements that influence members’ behavior. (15 marks)
b) Highlight five roles of communication in influencing the behavior of people positively. (5 marks)
Q3.
a) The success of any organization is dependent on the relationship that exists internally. This is dependent on the leadership, kind of power and the level of delegation that exists. Describe how each of these influences the behavior of people in organizations. (15 marks)
b) Highlight five benefits that accrue to a manager from studying organization. (5 marks)
Q4.
a) Change in organizations is inevitable. List ten reasons why employees resist change. (5 marks)
b) What is organization culture? How does it influence employees’ behavior? (5 marks)
c) Explain how the environment and an individual perception affect their behavior. (10 marks)
*END*

Cmm 211: Organization Behavior Question Paper

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