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Office Organisation And Practice Question Paper

Office Organisation And Practice

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINSTRATION

TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

EACH QUESTION IS (20 MARKS)

QUESTION ONE

Describe the telephone switchboard procderures which should be followed by the switchboard operator when handling

a) Incoming calls (10 marks)

b) Outgoing calls (10 marks)

QUESTION TWO

a) Itemise and briefly explain the main feature of a business letter. (10 marks)

b) Write a shourt and concise letter to the secretary, KASNEB informing him that yu have changed your address from P.O Box 10000 Busia, Kenya to P.O Box 20000 Busia, Uganda.

QUESTION THREE

Outline the functions of a modern office and explain its organization and management (20 marks)

QUESTION FOUR

Explain the following methods of calssification of files stating the advantages and disadvantages of each method.

a) Alphabetical calssification (10 marks)

b) Numeriacal classification (10 marks)

QUESTION FIVE

Describe principles which should be taken into consideration when designing a new office layout. (20 marks)

Office Organisation And Practice Question Paper

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