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Diploma 1 In Business Administration Communication Skills Past Paper Question Paper

Diploma 1 In Business Administration Communication Skills Past Paper

Course:Diploma In Business Administration

Institution: Machakos University question papers

Exam Year:2009

Time: 2 Hours
Answer all questions

1 (a) Define the term communication. (4 Marks)

(b) Explain the importance of communication to any given firm. (16 Marks)

2.Identify and illustrate the six stages of communication process. (20 marks)

3. Differentiate between internal and external communication and in each give two important reasons for it to a firm.(10 Marks)

4.Give five reasons to consider when choosing a channel of communication in a firm.(10 Marks)

5.List five hindrances to effective communication to a firm. (10 Marks)

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