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Office Administration And Management Question Paper

Office Administration And Management

Course:Diploma In Business Administration (Business Administration)

Institution: Machakos University question papers

Exam Year:2009

MACHAKOS TECHNICAL TRAINING T INSTITUTE

EMS DEPARTMENT

DIPLOMA 1 BUSINESS ADMINISTRATION

OFFICE ADMINISTRATION AND MANAGEMENT

END OF TERM EXAMINATION

END OF TERM EXAMINATION

TIME: 2 HRS

INSTRUCTIONS: ANSWER ALL QUESTIONS

1. (a) What factors must be considered when choosing or selecting the location of an office.(10 marks)

(b) What are the responsibilities/duties of managers towards:-

(i) The top management(3 mks)

(ii) Towards their work(4 mks)

(iii) Towards employees(3 mks)

2.(a) The functions of the Personnel Manager can be classified into key or specific functions.What are the key functions of Human Resource Department.(4 mks)

(b) Identify and briefly explain the administrative functions of an office.(16 mks)

3.(a) Write short notes on the following:-

(i) Managing director (3 mks)

(ii) Preparation and processing of information in an office.(3 mks)

(b) What are the major duties of the office secretary.(6 mks)

(c) In an internal office environment, some factors have to be put into consideration when allocating rooms within an office.Identify these factors.( 8 mks)

(d) What are the key functions of the company secretary.(5 mks)

(e) What benefits does a company enjoy from locating the office in sub-urban/upcountry.(5 mks)

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